Support
Help & FAQ
Common issues and quick fixes. If you still need help, contact us.
Last updated: 2026-09-22
Contact
Support email: [email protected]
FAQ
My card won’t share / public profile won’t open
Publishing requires a published profile. Check your internet connection, relaunch the app, and confirm your profile link/slug was created.
NFC write fails
Make sure your iPhone supports NFC and the tag is blank/writable. Hold the phone near the tag and complete the system NFC sheet.
- Confirm the tag supports NDEF
- Metal cases or metal surfaces can block writing
Business-card scan reads incorrectly
Use a clear, flat, well-lit image. Scan front and back separately; you can edit fields before saving.
Nearby CC transfer doesn’t work
CC must be open on both iPhones with Local Network permission granted. Bring the devices close together.
- iOS: Settings → Privacy & Security → Local Network → CC
- Keep Bluetooth / Wi‑Fi on
Location isn’t added to cards
If location permission is off, meeting place won’t be saved.
- iOS: Settings → Privacy & Security → Location Services → CC
Activation code doesn’t work
Confirm the code is typed correctly and hasn’t been used already. Sign in and try again. If it still fails, email support with a partial code (not the full code).
Ads & ATT (iOS)
If ATT is not granted, ads may not be personalized. The app still works.
- Settings → Privacy & Security → Tracking
Purchases / restore
If IAP is available, sign in with the same Apple ID and use Restore.
What should I include in a support request?
- App version
- Device model and iOS version
- Feature / screen where it happens
- Steps to reproduce
- Screenshots if possible