CC
HomePrivacyTerms
EN/TR

Support

Help & FAQ

Common issues and quick fixes. If you still need help, contact us.

Last updated: 2026-09-22

Email SupportReport a bugRequest a feature

Contact

Support email: [email protected]

FAQ

My card won’t share / public profile won’t open

Publishing requires a published profile. Check your internet connection, relaunch the app, and confirm your profile link/slug was created.

NFC write fails

Make sure your iPhone supports NFC and the tag is blank/writable. Hold the phone near the tag and complete the system NFC sheet.

  • Confirm the tag supports NDEF
  • Metal cases or metal surfaces can block writing
Business-card scan reads incorrectly

Use a clear, flat, well-lit image. Scan front and back separately; you can edit fields before saving.

Nearby CC transfer doesn’t work

CC must be open on both iPhones with Local Network permission granted. Bring the devices close together.

  • iOS: Settings → Privacy & Security → Local Network → CC
  • Keep Bluetooth / Wi‑Fi on
Location isn’t added to cards

If location permission is off, meeting place won’t be saved.

  • iOS: Settings → Privacy & Security → Location Services → CC
Activation code doesn’t work

Confirm the code is typed correctly and hasn’t been used already. Sign in and try again. If it still fails, email support with a partial code (not the full code).

Ads & ATT (iOS)

If ATT is not granted, ads may not be personalized. The app still works.

  • Settings → Privacy & Security → Tracking
Purchases / restore

If IAP is available, sign in with the same Apple ID and use Restore.

What should I include in a support request?

  • App version
  • Device model and iOS version
  • Feature / screen where it happens
  • Steps to reproduce
  • Screenshots if possible
© 2026 Cemiyet Studio · CC
PrivacyTermsSupportCemiyet Studio

Ready to begin?

Enter the Cemiyet access code shared with you to continue to your invitation studio.

Don't have a code yet? Choose a design and get your access code.